Key Principles of Responsible Gambling at Rollino Casino

1. Gambling is a form of leisure, not work or investment.
2. You should only gamble with money you can afford to lose without affecting daily life.
3. Losses should never be chased — there is always another day.
4. Set strict personal limits on time and money spent.
5. Never gamble under the influence of alcohol, drugs or strong emotions.
6. Do not hide gambling activity from family or friends.

Self-Control Tools Available to UK Players

• Deposit Limits — set daily, weekly or monthly maximums. Once reached, further deposits are blocked until the period ends.
• Loss Limits — cap the maximum amount you can lose in a chosen timeframe.
• Session Time Limits — automatic logout after a predefined period of play.
• Reality Checks — pop-up reminders showing how long you have been playing.
• Cooling-off Period — temporary suspension from 24 hours to several weeks.
• Self-Exclusion — full account block for 6 months, 1 year, 5 years or indefinite. Reactivation only after written request and mandatory waiting period.

To activate any tool, go to Account Settings → Responsible Gambling or contact live chat support.

How to Recognize Problem Gambling

Problem gambling can develop slowly and may not always be obvious. That said, there are signs you can look for to determine if gambling is becoming a problem. Here are some key questions to ask yourself:

1. Has gambling interfered with work, studies, or family responsibilities? If gambling is taking up more time than other important areas of life, it may be a sign of an issue.
2. Do you gamble to escape boredom, stress, sadness, or depression? Gambling should never be used as a way to cope with negative emotions. If you’re using gambling as an emotional outlet, it’s time to reassess your habits.
3. Has anyone (family, friends, colleagues) expressed concern about your gambling? Feedback from others can often be an important indicator of potential problems, as they may notice things you don’t.
4. Are your relationships suffering because of time or money spent on gambling? If gambling is negatively affecting your personal relationships, it’s time to seek support and make changes.
5. Have you lied about how much time or money you spend gambling? Denying the extent of your gambling activity can be a red flag, signaling that you may be hiding the truth from yourself or others.
6. Have you ever borrowed or stolen money to continue gambling? Financial desperation can often lead to harmful behaviors like borrowing or stealing money. If this has occurred, it’s a clear indication of a gambling problem.
7. Are you sacrificing essential expenses (bills, food, rent) to gamble more? Gambling should never come at the cost of essential living expenses. Prioritize your financial security first.
8. Do you keep playing until all available money is gone? The compulsion to keep playing until all money is lost is a common sign of problem gambling.
9. Do you feel a strong urge to immediately win back losses? Chasing losses is a dangerous pattern and often leads to further losses. If you find yourself focused on recouping losses, it’s a warning sign.
10. Have you felt depressed, guilty, hopeless, or suicidal after gambling losses? These feelings are serious and can indicate a deep-rooted gambling issue. If you experience them, seeking help is essential.

If you find that you’ve answered “yes” to several of these questions, it may indicate a developing gambling problem. The sooner you take action, the easier it will be to regain control and prevent further harm.

Self-Exclusion at Rollino Casino

If you decide you need a complete break, request self-exclusion via live chat or email. Your account will be immediately blocked for the chosen period (minimum 6 months). During this time:

• login is impossible
• no deposits, bets or withdrawals
• no marketing communications

To end self-exclusion early is not possible — the chosen period must be completed. After expiry, reactivation requires written confirmation from you.

Professional Help Available in the United Kingdom

We strongly recommend these free, confidential services:

• GambleAware — national provider of advice, tools and support www.gambleaware.org
• GamCare — counselling, live chat, phone support, self-help groups www.gamcare.org.uk National Helpline: 0808 8020 133 (free, 8am–midnight, 7 days)
• Gamblers Anonymous — peer-support fellowship meetings across the UK www.gamblersanonymous.org.uk
• Gordon House / Gordon Moody Association — residential and online treatment programmes www.gordonmoody.org.uk
• BeGambleAware — quick self-assessment test and direct links to help www.begambleaware.org

Parents and carers can also use these organisations if concerned about someone else’s gambling.

Additional Protection Measures

• Age verification — strict checks to prevent access by under-18s. Any minor account will be closed, winnings confiscated, and authorities notified.
• Blocking software — we recommend Net Nanny, CyberPatrol, Gamban or BetBlocker to restrict gambling sites on your devices.
• Transparent transaction history — full access to your deposits, bets and withdrawals at any time.